1. Introduction
The Grand Souk Eastleigh Buyer Protection Policy ensures a safe and trustworthy shopping experience. It outlines your rights and how we protect your purchases.
2. What Buyer Protection Covers
- Items that are damaged, defective, or incomplete
- Items significantly different from description
- Wrong items delivered
- Failure to deliver within promised timeframe
3. What is Not Covered
- Change of mind
- Buyer misuse or accidental damage
- Non-refundable items marked by seller
- Perishable or hygiene products
4. How Buyer Protection Works
- Contact the seller directly
- Allow 48 hours for response
- Escalate to support if unresolved
- We review and take action
If approved, you may receive a refund or replacement.
5. Refund Timeline
Refunds are processed within 24–72 hours after approval, depending on payment method.
6. Buyer Responsibilities
- Report issues within 48 hours of delivery
- Provide photo/video evidence if required
- Return items in original condition
7. Fraud & Abuse Prevention
Protection will be denied in cases of abuse, false claims, or intentional damage. Violations may lead to account suspension.
8. Platform Role
We intervene when sellers fail to respond, refuse valid refunds, or violate policies. Final decisions are made to ensure fairness.
9. Contact
Email: support@soukeastleigh.com