1. Introduction
This Code outlines the standards required for all sellers on Grand Souk Eastleigh. Compliance ensures a safe and trustworthy marketplace.
2. Honesty & Integrity
- Provide accurate product information
- Avoid misleading descriptions or pricing
- Represent product quality truthfully
- No fake reviews or fraudulent activity
3. Compliance With Laws
- Kenyan laws and regulations
- KRA tax requirements
- KEBS standards
- Consumer Protection Act
- Data Protection Act (2019)
4. Product Quality & Safety
- Genuine and compliant products only
- No counterfeit or illegal goods
- Products must match descriptions
- Items must be safe and defect-free
5. Prohibited Products
- Illegal or stolen goods
- Counterfeit items
- Weapons or ammunition
- Alcohol, tobacco, or intoxicants
- Pornographic content
- Wildlife-restricted items
- Unverified prescription drugs
6. Professional Communication
- Respond promptly and politely
- No abusive or disrespectful language
- Maintain professionalism in all interactions
7. Order Fulfillment Standards
- Ship orders on time
- Maintain accurate inventory
- Secure packaging
- Provide tracking when available
- Avoid unnecessary cancellations
8. Returns & Refunds
- Follow platform refund policy
- Respond within 48 hours
- Process refunds within 5–10 business days
9. Data & Privacy
- Protect customer data
- Use data only for order fulfillment
- No sharing or misuse of data
10. Marketplace Behavior
- No price manipulation
- No duplicate listings
- No misleading discounts
- No harassment or abuse
11. Fair Competition
- No fake orders or reviews
- No competitor sabotage
- No search manipulation
12. Penalties
- Warnings
- Listing removal
- Suspension or account closure
- Withheld payouts
- Legal action if necessary
13. Reporting Misconduct
Email: support@soukeastleigh.com
14. Acceptance
By selling on the platform, you agree to follow this Code of Conduct.