What is Grand Souk Eastleigh?
An online marketplace connecting buyers and sellers across East Africa, enabling secure shopping and verified vendor listings.
How does it work?
- Sellers register and list products
- Buyers browse and place orders
- Orders are processed and delivered
How do I purchase?
- Browse products
- Add to cart
- Checkout securely
- Wait for delivery
Payment methods?
- M-PESA
- Cards
- Wallet
- Cash on Delivery (if available)
Item not received?
Contact support. You may receive urgent delivery or refund after verification.
How do I list?
- Create vendor account
- Submit documents
- Upload products
Fees?
Fees are disclosed during vendor onboarding.
How do I get paid?
Payments are processed two (2) business days after order completion and sent to your registered M-PESA number or bank account.
Restricted items?
Illegal, counterfeit, regulated, or prohibited goods are not allowed.
Who handles delivery?
Sellers or platform delivery partners.
Tracking?
Tracking details provided after shipping.
Damaged item?
Report within 48 hours for resolution.
Create account?
Use the Sign Up button on homepage.
Reset password?
Use “Forgot Password”.
Avoid scams?
- Use secure payments only
- Avoid direct payments
- Check seller ratings
Contact support?
Email: support@soukeastleigh.com
Phone: +254 718 000 100
Refunds?
Handled based on case and policy.
Delete account?
Request via support.